Privacy Policy

My contact details

Name: Coco Dreamy Land

Last updated: 9th Oct 2023

The type of personal information we collect

We currently collect and process the following information:

Personal identifiers, contacts, characteristics (for example, name and contact details) and email addresses Personal information and data including, but not limited to, name, date of birth of children provided with parental consent, along with the necessary information required by Coco Dreamy Land in order to provide the holistic sleep support service purchased.

How we get the personal information and why we have it

Most of the personal information we process is provided to us directly by you for one of the following reasons:

Contact with Coco Dreamy Land via email
Contact with Coco Dreamy Land via the “Contact Me” form on my website
During a free discovery call
Completion of a sleep questionnaire and diary
During a consultation in connection with a sleep support package purchased
Any other services provided in connection with a sleep support package purchased
Subscription to any marketing emails/newsletters

We use the information that you have given us in order to provide you with the specific package/service you have purchased.

We may use third parties to help process your data. Where this is the case, we will ensure that we have arrangements in place with these processors to ensure the safe use of your personal information.

We do not sell this information to third parties.

Under the UK General Data Protection Regulation (UK GDPR), the lawful basis we rely on for processing this information is your consent. You are able to remove your consent at any time. You can do this by contacting cocodreamyland@outlook.com

How we store your personal information

Your information is securely stored.

We keep your personal data for five years. We will then dispose your information by deleting all relevant electronic data and confidentially disposing of any hard copy documents held.

Cookies

We may collect and use your personal information by using cookies on our website. You can set your browser to refuse all or some browser cookies. You can opt out of cookies by setting your internet browser so that it no longer stores cookies. In addition, you can also delete all information previously saved via the settings of your browser.

Your data protection rights

Under data protection law, you have rights including:

Your right of access – You have the right to ask us for copies of your personal information.
Your right to rectification – You have the right to ask us to rectify personal information you think is inaccurate. You also have the right to ask us to complete information you think is incomplete.
Your right to erasure – You have the right to ask us to erase your personal information in certain circumstances.
Your right to restriction of processing – You have the right to ask us to restrict the processing of your personal information in certain circumstances. Your right to object to processing – You have the right to object to the processing of your personal information in certain circumstances.
Your right to data portability – You have the right to ask that we transfer the personal information you gave us to another organisation, or to you, in certain circumstances.
You are not required to pay any charge for exercising your rights. If you make a request, we have one month to respond to you.

Please contact me at cocodreamyland@outlook.com if you wish to make a request.

How to complain

If you have any concerns about our use of your personal information, you can make a complaint to us at cocodreamyland@outlook.com

You can also complain to the ICO if you are unhappy with how we have used your data.

The ICO’s address:

Information Commissioner’s Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF

Helpline number: 0303 123 1113
ICO website: https://www.ico.org.uk